Support
Playlearnia is not on the App Store yet, but this page is ready and the mailbox works today.
Contact support
Email support@playlearnia.com. Please tell us your device model, iOS version and what happened. Do not send children's names or photos.
Quick answers
Is my child's data collected?
No. Progress, settings and play time stay on the device. See the privacy policy.
How do I restore a purchase?
Open the parent area, enter your PIN, then tap Restore purchases on the purchase screen. Use the same Apple ID that bought it.
How do I cancel the subscription?
On your iPhone or iPad open Settings, tap your name, then Subscriptions, choose Playlearnia and tap Cancel Subscription. Cancel at least 24 hours before the renewal date. Deleting the app does not cancel a subscription.
How do I get a refund?
Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
I forgot the parent PIN.
Choose the forgot-PIN option on the PIN screen. iOS asks you to confirm with the device passcode or biometrics, then you can set a new PIN. If the device has no passcode, set one first in iOS Settings.
How do I delete my child's progress?
Delete the app from the device. All progress and settings stored by the app are removed with it. Because nothing is kept on a server, we cannot recover progress after deletion.
How do I set a daily play-time limit?
Open the parent area and look for the daily limit setting. The limit shows a rest screen when a game ends; it never interrupts a game in progress.
More questions about the game itself are on the FAQ page. Our privacy policy and terms of use are drafts that require legal review.